The Business of Passenger Experience
Last week's anomaly on the Intelsat 29e satellite took the Ku-band system temporarily offline. Further details now suggest that a recovery is increasingly unlikely. While that has a short-term impact on the inflight connectivity market a deeper review suggests that the overall exposure could be mitigated relatively quickly.
Gogo appears to have solved its most significant short-term challenge, with a $900mm debt offering lined up to provide five years of breathing room as the company inches towards a positive free cash flow.
Flights mostly outside Inmarsat’s European Aviation Network (EAN) terrestrial network coverage area present a special challenge of service levels and expectations. Here’s how the company is handling them in at least one scenario.
This content was available to PaxEx Premium subscribers first. Sign up now to get early access to the IFEC news that matters most. What happens when gigabits of capacity goes offline? Passengers and inflight connectivity providers alike are about to find out. Intelsat 29e, the first of the Epic Ku-band High Throughput Satellites, suffered a […]
Can narrow-band wifi options for inflight passenger connectivity work? Lufthansa Systems pulled the plug on one such program recently, seeking to avoid “pissing everyone off.”
What happens when gigabits of capacity goes offline? Passengers and inflight connectivity providers alike are about to find out. Intelsat 29e, the first of the Epic Ku-band High Throughput Satellites, suffered a fuel leak on 7 April 2019, followed by a second issue on 9 April. The satellite is in "safe mode" meaning all customer-facing services are disabled as the operator seeks to address the problems. This represents a significant hit to Ku-band capacity over the Americas and the North Atlantic Ocean.
India’s Jet Airways continues towards its demise as the days without new funding drag on. The latest news has critical services cut off and aircraft impounded. Optimism seems a bad choice at this point.
Mahata Aero Technology (MAT) secured an additional $21 million in funding to help accelerate the growth of its budding inflight connectivity business. MAT is the integrator and financier behind the connectivity contracts for Garuda Indonesia and its LCC arm Citilink. The $21 million cash infusion will “accelerate the installation of inflight connectivity infrastructure in all Garuda Indonesia Group […]
“There are new planes and then there are Virgin Atlantic new planes.” That’s the tag line the carrier used this week to introduce the cabin of its new A350-1000, set to fly at the end of the summer. The entire interior gets a refresh, with updated seats, entertainment and connectivity systems. Virgin Atlantic takes advantage of technology to refresh […]
Where and when will inflight internet finally take flight in India. A pair of players – Inmarsat and Global Eagle – are leading the charge to deliver connected aircraft in the region. At the Aircraft Interiors Expo in Hamburg last week both vendors provided updates on their efforts, with neither appearing likely to fly in 2019.
