PaxEx.Aero

The Business of Passenger Experience

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Gogo’s strong Q3 offset by global ARPA concerns

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Gogo revised its expectations for 2020 and beyond, announcing updated goals as the company continues its drive towards profitability. Alas, details on those revised targets will not be shared with investors. CEO Oakleigh Thorne shared that the new math takes into account "more realistic expectations" of satellite costs and the shift to the airline-directed model. Assuming the new numbers are part of the Q3 '18 numbers they should help the company significantly, though there are indications some parts of the operation could revert to higher costs. The inability for global revenue to keep pace with growth in North America is also concerning given the company's current backlog.

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Gogo, GOL partner on connected flight deck solutions

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GOL Linhas Aereas inked a deal to install Gogo’s Aircraft Data Service, Wireless Quick Access Recorder and Automated Turbulence Reporting on board across its fleet. The Brazilian carrier, already a 2Ku customer, becomes the launch customer for these platforms. The partnership should improve the airline’s operational efficiency while also helping Gogo expand into the connected airframe market.

PaxEx Premium: A LEO milestone for Global Eagle, Telesat

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Global Eagle took Albatross One, its flying testbed, on a field trip to Canada last week and the results proved incredibly positive. The inflight connectivity provider partnered with satellite-operator Telesat to deliver data across the Phase 1 Low Earth Orbit (LEO) satellite and geostationary Anik F3 using a common on-board antenna from Qest and modem from Gilat. The test flight proved that transitions from the GEO satellite to LEO and back can work on the company's gimbal-mount Ka-band antenna solution. During inflight testing, the team successfully demonstrated industry-leading data upload speeds from the aircraft, engaged in uninterrupted video chatting and movie streaming, and experienced the lowest latency of any satellite connection to date.

The test flights are the latest step in Global Eagle's efforts to position itself as a technology leader in the inflight connectivity world. Company executives have talked up the new constellation since the test satellite launched at the beginning of 2018. During the recent APEX EXPO in Boston LEO connectivity was a frequent topic of conversation. For Alexis Steinman, SVP Aviation Solutions, there is no subtlety in the company's plans: "We are betting big on LEO." With this latest successful test expect that bet to continue to grow.

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Eurowings, Deutsche Telekom deliver free wifi on board

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Eurowings passengers can now connect to the internet for free in flight. But can a free tease deliver the revenue boost desired? Or will passengers remain averse to paying for internet in the sky?

Delta’s first A220 flights now on sale

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The first Delta Air Lines A220 flights are now loaded into the schedule and on sale for travelers. The carrier intends to base the fleet initially at New York City’s LaGuardia Airport and serve routes focused on business travelers, with Boston and Dallas-Fort Worth the first two destinations starting 31 January 2019. Over the summer of 2019 as the fleet grows the A220 will also serve Houston, Salt Lake City, Detroit, Minneapolis-St. Paul and JFK.

[PR] Gogo DASH brings BizAv connectivity performance data down to earth

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Services, services, services everywhere! Once the connection (mostly) works and signups of new customers slows the need to better support the existing installs grows. Gogo DASH helps the company continue to build out the services ecosystem that keeps customers loyal to the installed product. The more different touch points that use the installed kit, the harder it is to shift away.

PaxEx Premium: Predicting a new antenna in flight

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As the new Thales/Spirit Airlines Ka-band inflight wifi connectivity solution inches closer to flight testing it appears necessary to dispel one rumor about timing and opine on a very different one about the antenna technology that will be used on board.

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PaxEx Premium: Basic Connectivity, because passengers really do want it

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It was called "Kiteline" and it was going to revolutionize the inflight passenger experience. A light weight connectivity solution with visions of delivering core functionality, the Kiteline concept is now being emulated by Lufthansa Systems, Iridium, AirFi, fflya and more. And, unlike Kiteline's failure nearly a decade ago, these solutions are now (finally) taking flight.

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Global Eagle confirmed as Air France short haul connectivity provider

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It was one of the worst kept secrets in the inflight connectivity world. Now it is no longer a secret. Air France finally confirmed that its single-aisle fleet will carry the Global Eagle Ku-band satellite system for its on board wifi service. The service will operate in partnership with French telecom carrier Orange.

Air France Connect brings inflight wifi live on board

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Air France Connect, the company’s inflight wifi connectivity service, is officially online. After months of testing the Gogo 2Ku kit is now available to passengers on a Boeing 777 and Airbus A330 aircraft. Air France expects to have 22 wide-body planes installed and active by the end of 2018 and the full fleet online by the end of 2020.