The Business of Passenger Experience
Last week's anomaly on the Intelsat 29e satellite took the Ku-band system temporarily offline. Further details now suggest that a recovery is increasingly unlikely. While that has a short-term impact on the inflight connectivity market a deeper review suggests that the overall exposure could be mitigated relatively quickly.
This content was available to PaxEx Premium subscribers first. Sign up now to get early access to the IFEC news that matters most. What happens when gigabits of capacity goes offline? Passengers and inflight connectivity providers alike are about to find out. Intelsat 29e, the first of the Epic Ku-band High Throughput Satellites, suffered a […]
What happens when gigabits of capacity goes offline? Passengers and inflight connectivity providers alike are about to find out. Intelsat 29e, the first of the Epic Ku-band High Throughput Satellites, suffered a fuel leak on 7 April 2019, followed by a second issue on 9 April. The satellite is in "safe mode" meaning all customer-facing services are disabled as the operator seeks to address the problems. This represents a significant hit to Ku-band capacity over the Americas and the North Atlantic Ocean.
Ready to pair your wireless headphones in flight? This week at the Aircraft Interiors Expo in Hamburg one vendor showed off its working prototype, expected to fly cabin-wide with airlines in Q3 2020.
Panasonic Avionics spent the last year boosting its on-board wellness portfolio, expanding efforts to improve the inflight experience beyond its core entertainment and connectivity work. This week the company announced that Etihad will be the first airline to implement part of that program, adding the Jet Lag Adviser functionality to the airline’s app. Timing for the implementation remains […]
With the bulk of the global 737 MAX fleet grounded the impact to passengers is very real. Canceled flights, delays and rebookings will affect hundreds of thousands of travelers each day. Inflight connectivity providers will also be impacted as their systems are grounded.
“Finally.” That’s the sentiment as the European Aviation Network (EAN) enters service for Inmarsat and British Airways. The soft launch this week is expected to lead to more than a hundred aircraft in service by mid-year.
Another quarterly earnings report from Inmarsat and another bullish report on inflight connectivity revenue. The group reported IFC revenues more than doubled to $101.3m for the full year. As revenue and install count continues to grow Inmarsat is optimistic, though the underlying numbers suggest the potential remains unrealized.
When one or two executives leave a company it doesn't usually make the news. When it is a handful all at once eyebrows start to raise. After last week's news of one such shake-up in the inflight entertainment and connectivity world, however, the company's CEO says this is simply business as usual, finishing up a restructuring started in 2018.
India is one of the fastest growing aviation markets in the world and, somewhat surprisingly, one of the least connected in flight. That will soon change, however, thanks to the recent publication of new government regulations. Indian aviation is about to get online in a big way.
