Even as airlines invest in so-called artificial intelligence-powered systems, they continue to demonstrate the troubles they have with implementing seemingly simple intelligence for their offerings
World Aviation Festival
Air Canada’s 737 MAX fleet is (finally starting to get) online
It has been a long and winding road, but the first Air Canada 737 MAX plane with an active inflight internet solution is now in service.
Pairing, casting and streaming: The next generation of inflight entertainment emerges
The next generation of IFE is coming, and it will feature at-home entertainment concepts, including pairing and casting from personal devices, as well as streaming content from online providers. And, quite likely, a new generation of suppliers will also participate in the developments.
AirFi LEO aims to alter the inflight retail landscape
It won’t support HD video streaming on board, but the AirFi LEO solution offers an expanded on-board shopping experience, real-time credit card payment authorizations, updated weather reports for pilots, and maybe even basic connectivity for travelers.
BAGTAG targets North American expansion, adds homing solution
Having secured a bridgehead in North America with its Alaska Airlines deal, BAGTAG is looking to grow quickly, both in terms of customers served and the type of offerings available.
Can inflight Wi-Fi ever be profitable?
Airlines should not expect their inflight connectivity solutions to be profitable. At least not directly so. And Air Canada seems OK with that situation, finding other ways to justify the proposition.
Airlines see a renewed digital transformation push from IATA
IATA boss Willie Walsh called out digital transformation as a key focus for airlines as they seek to reduce staffing pressures which are limiting their ability to restore capacity against strong travel demand.
easyJet snags AirFi for digital inflight transformation
easyJet is the latest airline to shift its on-board retail experience to a digital solution. The carrier selected the AirFi platform as the hardware backbone to power its new inflight shopping platform.
Looking Beyond NPS as a customer satisfaction metric
Is there a smarter way to analyze online sentiments to address customer issues? Beyond believes its Acutal Promoter Score can replace the long-trustd NPS as a key metric for airlines.
PaxEx Update: World Aviation Festival 2019
So much happening at the World Aviation Festival this year but a few bits stood out above the rest for direct impact on passengers. Here are a few of the highlights from Air Canada, TAP Portugal, EasyJet and more.