IATA boss Willie Walsh called out digital transformation as a key focus for airlines as they seek to reduce staffing pressures which are limiting their ability to restore capacity against strong travel demand.
World Aviation Festival
easyJet snags AirFi for digital inflight transformation
easyJet is the latest airline to shift its on-board retail experience to a digital solution. The carrier selected the AirFi platform as the hardware backbone to power its new inflight shopping platform.
Looking Beyond NPS as a customer satisfaction metric
Is there a smarter way to analyze online sentiments to address customer issues? Beyond believes its Acutal Promoter Score can replace the long-trustd NPS as a key metric for airlines.
PaxEx Update: World Aviation Festival 2019
So much happening at the World Aviation Festival this year but a few bits stood out above the rest for direct impact on passengers. Here are a few of the highlights from Air Canada, TAP Portugal, EasyJet and more.
SkyFive targets ATG network expansion on a global scale
Riding high on the launch of the European Aviation Network earlier this year, plans are afoot to expand the air-to-ground (ATG) inflight connectivity coverage footprint. Leading that charge is a company few have heard of, in large part because it did not exist until earlier this year. SkyFive, spun off from Nokia's core business, is now running projects in at least three other markets, with one network online for testing today. CEO Thorsten Robrecht spoke with PaxEx.Aero on the sidelines of the World Aviation Festival in London this week, keen to celebrate the early accomplishments with EAN, but also to highlight significant future potential for the technology on a global scale.
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OneWeb plans faster inflight connectivity network
With a mission statement of “Internet access everywhere, for everyone” OneWeb has plenty of markets where it can deliver its product to excited customers. Going forward the company wants commercial aviation to be a large part of that conversation. The company is starting to talk in detail about its plans for joining the market, and its targets are significant.
Are these the best airlines on social media??
What does it take for an airline to be great on social media? And is there a good way to objectively rank airlines on that front? Headed in to the 2019 edition of the World Aviation Festival Awario used its social media management tools to score 52 airlines around the globe and came up with some interesting results.