PaxEx.Aero

The Business of Passenger Experience

Seth Miller

Gogo’s strong Q3 offset by global ARPA concerns

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Gogo revised its expectations for 2020 and beyond, announcing updated goals as the company continues its drive towards profitability. Alas, details on those revised targets will not be shared with investors. CEO Oakleigh Thorne shared that the new math takes into account "more realistic expectations" of satellite costs and the shift to the airline-directed model. Assuming the new numbers are part of the Q3 '18 numbers they should help the company significantly, though there are indications some parts of the operation could revert to higher costs. The inability for global revenue to keep pace with growth in North America is also concerning given the company's current backlog.

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United Airlines wants more Shanghai, hindering American’s China plans

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United Airlines joined Delta Air Lines in seeking additional service to Shanghai. The move puts American Airlines in a bind as that carrier hoped to squat on route authorities that are now in demand by the competition.

Sun Country cuts premium seats, loyalty in quest for higher revenue

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Sun Country’s pivot to a ULCC continues unabated. More than a year after the carrier announced plans for a new approach to the market the changes continue. Up next: further cabin reconfiguration and a revamp of the loyalty and co-brand credit card strategy that seem unlikely to make many customers happy.

PaxEx Premium: Second-guessing the Garuda/Inmarsat GX deal

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Today's announcement of Garuda's deal with Inmarsat to fit its full fleet with Global Xpress for inflight connectivity came as a surprise to many in the industry. Notable among them, the other vendors still expecting the RFP process to begin in earnest. Was this announcement premature??

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Garuda goes GX for inflight connectivity

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Garuda Indonesia is the latest carrier to get online in the sky. The airline announced today that it will fly Inmarsat’s Global Xpress kit on its fleet, starting with the A330s early next year.

Ethiopian pushes Togo as a gateway to America

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Ethiopian Airlines will soon connect Los Angeles with Lomé, Togo. The shift adds just over two hours to the trip between Los Angeles and Addis but also creates significant additional connecting opportunities for passengers and positions Lomé as the new African gateway to the USA.