Automating millions of airline ticket changes is no easy task. Retroactively adjusting the fare rules was nearly impossible. But ATPCO stepped up to deliver a new Emergency Flexibility option to airlines and distribution channels, massively easing the change burden for the industry.
Demand for air travel is up significantly in New Zealand, though still massively below 2019 levels. And now some passengers will have a slightly more comfortable travel experience as the carrier’s airport lounge network begins to reopen.
Forget the fight over who gets the arm rests; middle seats on planes are now generating real fights over if they should be occupied at all. And airlines are fueling the flames with misleading marketing messaging.
Looking to catch up on passenger experience news in recent days? I’ve got a fun new video series with Maryann Simson from APEX Media and we’re covering all the top headlines.
Blocking middle seats or even sitting passengers every other row is not a problem when load factors hover in the mid-teens, occasionally peaking at 30% for an especially busy flight. But if social distancing rules remain in place IATA executives believe the LCC market could collapse as a financially unsustainable endeavor.
lta Air Lines closed out 2019 much the way it started the year. Revenue is up and costs are mostly under control. Perhaps most important, however, is that the company is seeing gains in premium revenue and the SkyMiles loyalty program.
The deals keep rolling in for ATPCO as it secures another customer for its Routehappy Rich Content offering. Bahrain’s Gulf Air signed a five year contract to include the content on the GulfAir.com website as part of the company’s efforts to modernize and enhance its flight shopping display.
Making good on a promise by CEO Tony Fernandes earlier this year, AirAsia is poised to sell tickets for other airlines on its website. Fernandes confirmed the plans on Monday, with further details to come in a formal announcement next week. The effort is the latest step in the company’s efforts to grow beyond just being an airline into a digital services company that just happens to also operate planes.
JetBlue’s Blue Basic fare is now for real. The basic economy offering limits flexibility, effectively introducing a fare hike. And the overall reshuffling of fare families brings a couple surprising adjustments to the company’s offerings.
Chalk up another win for ATPCO and the Routehappy rich content it distributes. Kayak signed a deal last week to bring the details into its metasearch engine, helping passengers to better understand what they are purchasing, beyond just a seat from point A to point B.