The first airplane with AERQ’s in-seat entertainment system is now installed and ready to fly. Discover Airlines, part of the Lufthansa Group, added the AERENA embedded IFE platform on one of its A320 aircraft through a collaboration and innovation partnership between AERQ, Discover Airlines and Lufthansa Group Innovation Runway.
ancillary revenue
Frontier’s UpFront Plus brings EuroBiz to North America
Blocking the middle seat in a row is a staple of the European business class travel market. Now a similar offering will fly in North America, as Frontier Airlines introduces UpFront Plus.
Breeze boosts free Wi-Fi on board
In just a couple months Breeze Airways will complete the installation of inflight internet on its A220 fleet. The carrier will also make the service free for more travelers as part of its efforts to boost passenger experience.
American limits loyalty earning options
American Airlines says it wants to make it “more convenient for customers to enjoy the value and magic of travel,” but that’s not at all what the upcoming AAdvantage changes will do.
JetBlue appoints Marty St. George as President
More change is coming to the JetBlue C-Suite. Marty St. George will assume the role of President, returning to the airline after five years away.
Evolving inflight connectivity: Viasat takes on the art of passenger engagement
Viasat turned in another quarter of revenue growth, driven by mobility. Further growth will depend, among other things, on helping airlines better deliver the services to passengers.
Less Artificial, more Intelligence, please!
Even as airlines invest in so-called artificial intelligence-powered systems, they continue to demonstrate the troubles they have with implementing seemingly simple intelligence for their offerings
Mixed ancillary messages from Allegiant in Q3 results
Total average fare increased for Allegiant in Q3 2023, but, similar to its ULCC competitors in the US market, the breakdown of those fares shifted. And it is not all good news.
JetBlue’s summer of blues
Summer is typically the best time of year for airlines. It is when profits are stockpiled to help pad the slower, colder seasons. Alas, JetBlue joins a handful of US carriers who did not enjoy summer 2023, reporting a loss of $153 million for Q3.
Consumers really do pay to be loyal, and that’s good for them
Not only are customers who buy an elite status match good for airline and hotel loyalty programs, they’re likely more profitable by many metrics than those who the programs previously attracted through free match or challenge programs.