KLM wants to improve response times on its social media engagements. AI-powered bots are the next step in that effort, with the company unleashing the services to engage with consumers unsupervised.
Which airline is next for Inmarsat’s EAN?
Inmarsat's hybrid EAN service is on track for entry to service in 2018. Could it have a new airline customer to come along with that launch? Signs point to an interesting opportunity within the Lufthansa Group of airlines.
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Basic Economy goes global on Delta
Market “segmentation” revenue is growing faster than ever at Delta and the carrier plans to maintain that pace. Basic Economy on a global scale is the next step on that path.
Put another way: Get ready to pay more for less everywhere you fly.
Delta’s massive new aircraft order is not all about the planes
Delta and Airbus announced a deal today for at least 100 new A321neo aircraft to be delivered in the first half of the next decade. And, believe it or not, the most significant factor in that decision might not be the planes.
Revenue-based loyalty? Ja! Miles and More is next
It is not always wise to believe the claims that the shfit to evenue-based earning is to help simplify loyalty programs. The Miles and More changes announced this week are a great example of complicating a system rather than simplifying it.
PR: ViaSat-2 reaches orbital slot, begins data transmissions
Viasat is one step closer to bringing significantly more Ka-band capacity to the Americas. The new ViaSat-2 satellite successfully reached its orbital slot and is moving through the testing phase, with EIS still projected for February 2018.
Virgin Atlantic’s Fleet Substitutions Detailed
How will Virgin Atlantic handle the extended engine repair times for its 787fleet? Four Airbus A330-200 planes will fill in according to new schedule details released today. And they may be in service longer than expected.
Expect the "Smart" luggage blockade to expand
The big 3 US carriers don’t want your “smart” suitcase in the cargo hold. Expect more carriers to join that effort in the coming days based on comments made this week at the IATA Global Media Day.
An investment Boom from Japan Airlines
Supersonic hopeful Boom Aerospace got a big vote of confidence – and cash infusion – from Japan Airlines this week. The airline will pump $10mm in to the company, supporting the potential return to commercial supersonic flight by the middle of the next decade.
Crushing an upstart travel industry in the name of safety
Your fancy new suitcase might not be welcome on an American Airlines flight starting in January. The company is banning “smart” suitcases in the cargo hold if the battery is installed. That’s great from a safety perspective but also introduces a ton of challenges for an upstart #PaxEx industry in what should be its break-out holiday season.