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loyalty

Jet Airways halts operations, continues to seek funding

17 April 2019 By Seth Miller 1 Comment

Maybe it is temporary, as the airline claims. More likely it is a permanent situation. Without money or a coherent plan for recovery one thing is clear: Jet Airways is no longer an operating carrier.

This story is about: bankruptcy, Emirates, Etihad, frequent flier, frequent flyer, India, Jet Airways, JetPrivilege, loyalty, Qatar Airways Filed Under: Airplanes and Airports, Loyalty

Emirates Skywards, Loyyal bring blockchain loyalty to life

25 March 2019 By Seth Miller 1 Comment

A new era is here for loyalty programs as blockchain-based partner integration comes to life. The fact that the implementation between Emirates Skywards and Careem doesn’t really need to be a blockchain solution is a big part of what makes this so special.

This story is about: blockchain, Emirates, frequent flier, frequent flyer, JTVBlock19, loyalty, Loyyal, points, Skywards Filed Under: Loyalty

Evolving co-brand: AAdvantage adjusts soft benefits for cardholders

11 March 2019 By Seth Miller 2 Comments

Should you buy miles at 2 cents each on a recurring basis? Probably not, but the Flight Cents program from AAdvantage and Barclays will almost certainly do brisk business.

Should you buy miles at 2 cents each on a recurring basis? Probably not, but the Flight Cents program from AAdvantage and Barclays will almost certainly do brisk business.

This story is about: AAdvantage, American Airlines, Barclays, cobrand, credit card, credit cards, Flight Cents, frequent flier, frequent flyer, loyalty, points Filed Under: Loyalty

United Airlines begins its Premium Plus era

30 November 2018 By Seth Miller Leave a Comment

Passengers on United Airlines will be able to purchase tickets for the carrier’s new Premium Plus cabin starting on Monday. Flights across 21 routes and 13 destinations will be the first to offer the additional class of service. Premium Plus flights begin on 30 March 2019, with some routes extending into May 2019 for the new service. Initial premium economy operations will center at the carrier’s hubs in Newark, Washington-Dulles and San Francisco.

This story is about: Dulles, EWR, frequent flier, frequent flyer, IAD, loyalty, MileagePlus, Newark, premium economy, Premium Plus, San Francisco, SFO, United Airlines, upgrades Filed Under: Airplanes and Airports, Seats & Cabin

Lyft Rewards Introduced: Some sort of loyalty??

12 November 2018 By Seth Miller Leave a Comment

Scant details so far, but Lyft Rewards is coming in December 2018. Probably. To some people.

Ride-hailing app Lyft intends to launch a new loyalty program in December 2018. Lyft Rewards will deliver benefits like ride upgrades or discounts. Probably. The announcement is spectacularly vague about how the scheme will work and even when customers can expect to participate.

This story is about: loyalty, Lyft, points, ride-hailing, upgrades Filed Under: Loyalty

Sun Country cuts premium seats, loyalty in quest for higher revenue

2 November 2018 By Seth Miller Leave a Comment

Header Image: Sun Country 737 by Bill Larkins via Flickr/CC BY-SA https://www.flickr.com/photos/34076827@N00/15901474080

Sun Country’s pivot to a ULCC continues unabated. More than a year after the carrier announced plans for a new approach to the market the changes continue. Up next: further cabin reconfiguration and a revamp of the loyalty and co-brand credit card strategy that seem unlikely to make many customers happy.

This story is about: co-brand, credit cards, first class, frequent flier, frequent flyer, LCC, LCCs, loyalty, points, premium cabin, Sun Country, ULCC Filed Under: Loyalty, Seats & Cabin

Loyalty Live: A peek inside the Blockchain-Loyalty world

22 October 2018 By Seth Miller Leave a Comment

“Tokenized cryptorewards” and other buzzwords flew around the room at Loyalty Live in Chicago last week. Fortunately the hype was (eventually) countered by a bit of loyalty program reality. Blockchain will not save or even truly transform loyalty programs. But it has a role and we were fortunate to discuss that for 20 minutes on stage.

This story is about: blockchain, Etihad, frequent flier, frequent flyer, loyalty, LoyaltyLive, LoyaltyLive 2018, LoyLogic, PointsPay Filed Under: Loyalty

Swoop: A marketing machine that happens to fly planes

18 September 2018 By Seth Miller Leave a Comment

Canadian upstart Swoop, the ULCC arm of WestJet, aims to succeed as an airline mostly by not really acting like an airline. Sure, there are airplanes and pilots and such, but CEO Steven Greenway is adamant that change come quickly. And he’s keen to dramatically upset the North American aviation market along the way.

This story is about: ancillary fees, Emirates, frequent flier, frequent flyer, Hotel, Hotels, loyalty, marketing, mobile, Ryanair, Swoop, WestJet Filed Under: Airplanes and Airports, Distribution, Loyalty

Aimia set to sell Aeroplan back to Air Canada, banks

21 August 2018 By Seth Miller 3 Comments

In the end the difference was a couple hundred million or so. That’s the sweetener added by Air Canada and its banking partners to buy Aeroplan back from Aimia and boost the “new” in-house loyalty program at the carrier

This story is about: Aeroplan, Aimia, Air Canada, Air Transat, credit cards, Flair, frequent flier, frequent flyer, loyalty, oneworld, points, Porter Air, Star Alliance, VIPorter Filed Under: Loyalty

Parker shoots down AAdvantage spin-off idea. Again.

7 August 2018 By Seth Miller

The push for US airlines to better monetize their loyalty programs continues to grow. But don't expect it to happen any time soon. Airline executives continue to push back – strongly – against such suggestions from Wall Street analysts. The most recent such conversation, during American Airlines' Q2 2018 earnings call CEO Doug Parker was aggressive in explaining why his airline will not be considering such. The co-brand relationship with the credit card is simply too strong.

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This story is about: AAdvantage, American Airlines, credit card, earnings call, frequent flier, frequent flyer, loyalty, PaxEx Filed Under: Loyalty, PremCat, Premium

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