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loyalty

American Airlines, Qantas receive antitrust immunity

19 July 2019 By Seth Miller 4 Comments

Crew from Qantas and American posing as a happy family (Image via American Airlines)

The US Department of Transportation issued its final approval for antitrust immunity (ATI) of the American Airlines-Qantas joint business agreement on Friday afternoon. Expect to see new routes, fares and other cooperative efforts within the next six months.

This story is about: American Airlines, antitrust imunity, Australia, DoT, frequent flier, frequent flyer, joint venture, loyalty, Qantas Filed Under: Airplanes and Airports

Delta’s upgrade efforts continues to spread

15 July 2019 By Seth Miller 3 Comments

Want a first class seat on Delta? Join the many, many passengers who are paying more to sit there.

Delta Air Lines is selling more upgrades than ever, which is both good news and bad news for the SkyMiles loyalty program. But probably more good than bad.

This story is about: Delta Air Lines, earnings call, frequent flier, frequent flyer, GDS, loyalty, OTA, OTAs, SkyMiles, upgrade, upgrades Filed Under: Distribution, Loyalty

Thai Smile to join Star Alliance as connecting partner

2 June 2019 By Seth Miller Leave a Comment

Chalk up another partner for the Star Alliance program as Thai Smile signs on. Can this move help push other Star LCC affiliates into the fold?

This story is about: elite status, frequent flier, frequent flyer, IATAAGM, IATAAGM19, loyalty, Star Alliance, Thai Airways, Thai Smile Filed Under: Loyalty

Star Alliance pulls back on Diamond tier plans

1 June 2019 By Seth Miller 8 Comments

A year ago Star Alliance CEO Jeffrey Goh told passengers to “keep their eyes peeled” for a new Star Alliance top elite tier. In an update at the IATA Annual General Meeting in Seoul this weekend Goh indicated that no such development is expected soon.

This story is about: elite status, IATAAGM, IATAAGM19, loyalty, Star Alliance Filed Under: Loyalty

Delta aims to extend loyalty with "Reclaim my Status" program

8 May 2019 By Seth Miller Leave a Comment

Keeping a customer engaged with a loyalty program after a major life event can be challenging. Delta SkyMiles joins the ranks of airlines with a formal program for such, launching the “Reclaim My Status” challenge offer.

This story is about: Delta Air Lines, elite status, frequent flier, frequent flyer, loyalty, Medallion, SkyMiles Filed Under: Loyalty

Jet Airways halts operations, continues to seek funding

17 April 2019 By Seth Miller 1 Comment

Maybe it is temporary, as the airline claims. More likely it is a permanent situation. Without money or a coherent plan for recovery one thing is clear: Jet Airways is no longer an operating carrier.

This story is about: bankruptcy, Emirates, Etihad, frequent flier, frequent flyer, India, Jet Airways, JetPrivilege, loyalty, Qatar Airways Filed Under: Airplanes and Airports, Loyalty

Emirates Skywards, Loyyal bring blockchain loyalty to life

25 March 2019 By Seth Miller 1 Comment

A new era is here for loyalty programs as blockchain-based partner integration comes to life. The fact that the implementation between Emirates Skywards and Careem doesn’t really need to be a blockchain solution is a big part of what makes this so special.

This story is about: blockchain, Emirates, frequent flier, frequent flyer, JTVBlock19, loyalty, Loyyal, points, Skywards Filed Under: Loyalty

Evolving co-brand: AAdvantage adjusts soft benefits for cardholders

11 March 2019 By Seth Miller 2 Comments

Should you buy miles at 2 cents each on a recurring basis? Probably not, but the Flight Cents program from AAdvantage and Barclays will almost certainly do brisk business.

Should you buy miles at 2 cents each on a recurring basis? Probably not, but the Flight Cents program from AAdvantage and Barclays will almost certainly do brisk business.

This story is about: AAdvantage, American Airlines, Barclays, cobrand, credit card, credit cards, Flight Cents, frequent flier, frequent flyer, loyalty, points Filed Under: Loyalty

United Airlines begins its Premium Plus era

30 November 2018 By Seth Miller Leave a Comment

Passengers on United Airlines will be able to purchase tickets for the carrier’s new Premium Plus cabin starting on Monday. Flights across 21 routes and 13 destinations will be the first to offer the additional class of service. Premium Plus flights begin on 30 March 2019, with some routes extending into May 2019 for the new service. Initial premium economy operations will center at the carrier’s hubs in Newark, Washington-Dulles and San Francisco.

This story is about: Dulles, EWR, frequent flier, frequent flyer, IAD, loyalty, MileagePlus, Newark, premium economy, Premium Plus, San Francisco, SFO, United Airlines, upgrades Filed Under: Airplanes and Airports, Seats & Cabin

Lyft Rewards Introduced: Some sort of loyalty??

12 November 2018 By Seth Miller Leave a Comment

Scant details so far, but Lyft Rewards is coming in December 2018. Probably. To some people.

Ride-hailing app Lyft intends to launch a new loyalty program in December 2018. Lyft Rewards will deliver benefits like ride upgrades or discounts. Probably. The announcement is spectacularly vague about how the scheme will work and even when customers can expect to participate.

This story is about: loyalty, Lyft, points, ride-hailing, upgrades Filed Under: Loyalty

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