The Business of Passenger Experience
Air Canada's 737 MAX fleet is getting inflight connectivity but it might not be what was expected. The first radome installation is complete and it looks like a new vendor may be in play, with Thales breaking in to Gogo territory.
Iberia’s faster inflight internet service is now flying. The Gogo 2Ku service recently activated on multiple aircraft, delivering a significant upgrade for passengers on board.
Korean Air Lines took home an early Christmas present today, with its first CSeries delivery from Bombardier. The carrier is the third to fly the CS300 and introduces a few new features on board to improve the passenger experience.
Looking for free inflight internet connectivity? Japan appears the place to be. ANA will add free internet service on the bulk of its domestic fleet in 2018, delivering more connectivity on more domestic routes than any other carrier in Japan.
KLM wants to improve response times on its social media engagements. AI-powered bots are the next step in that effort, with the company unleashing the services to engage with consumers unsupervised.
Inmarsat's hybrid EAN service is on track for entry to service in 2018. Could it have a new airline customer to come along with that launch? Signs point to an interesting opportunity within the Lufthansa Group of airlines.
Market “segmentation” revenue is growing faster than ever at Delta and the carrier plans to maintain that pace. Basic Economy on a global scale is the next step on that path.
Put another way: Get ready to pay more for less everywhere you fly.
Delta and Airbus announced a deal today for at least 100 new A321neo aircraft to be delivered in the first half of the next decade. And, believe it or not, the most significant factor in that decision might not be the planes.
It is not always wise to believe the claims that the shfit to evenue-based earning is to help simplify loyalty programs. The Miles and More changes announced this week are a great example of complicating a system rather than simplifying it.
Viasat is one step closer to bringing significantly more Ka-band capacity to the Americas. The new ViaSat-2 satellite successfully reached its orbital slot and is moving through the testing phase, with EIS still projected for February 2018.
