Does an airline owe passengers a refund if their in-flight wifi doesn’t deliver? Currently that answer is murky. And at least one connectivity provider objects to language used in US Department of Transportation efforts to enact some consumer protection rules around their services.
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Inmarsat OneFi aims to better monetize WiFi for airlines
Can an updated wifi portal deliver significant changes in the in-flight passenger connectivity experience? Inmarsat hopes so, as the company launches OneFi, a “customer experience platform” to help improve monetization of the services as well as deliver more options to passengers.
Swiss trials discount for leftover in-flight food
What should airlines do with all the fresh food left over at the end of the day? Generally speaking, it just goes into a trash bin. Swiss hopes to see the food go a bit further – and drive a bit of revenue – with its new “Too Good To Go” program trials.
Flat-rate connectivity bundles launch from Panasonic Avionics
In-flight connectivity packages measured by the megabyte generally suck for consumers. Uncertainty over consumption rates and costs make for a worse passenger experience. Panasonic Avionics now wants to help address that issue, but more for the airlines than passengers.
Flying on Flair: A Canadian ULCC Adventure
What’s the experience like on Flair’s new 737 MAX? Just fine, once you get to that point, though also a bit less than expected.
Allegiant scores concert partnership with Live Nation, Ticketmaster
Checked bag? Priority boarding? Concert tickets??
Passengers traveling with Allegiant will soon have the option to bundle concert tickets with their flight bookings, thanks to a new multi-year partnership with Live Nation and Ticketmaster.
Checked bag? Priority boarding? Concert tickets??
Passengers traveling with Allegiant will soon have the option to bundle concert tickets with their flight bookings, thanks to a new multi-year partnership with Live Nation and Ticketmaster.
Carry-on bags now cost more with Aer Lingus basic economy fares
The cheapest fares on Aer Lingus no longer include a carry-on bag allowance. The carrier will now charge passengers flying intra-Europe on Saver fares to bring a bag into the cabin; a smaller personal item remains free.
Arc begins mapping a new digital services future for Panasonic Avionics
Two years following official product launch the Arc maps solution from Panasonic Avionics holds a miniscule market share. As the industry emerges from its pandemic-induced slumber, however, that appears poised to change.
Finnair launches "Business Light" basic premium fare option
Finnair believes that some business class passengers might be making the purchase solely for the premium in-flight experience. The carrier launched a “Business Light” ticketing option today that delivers the on-board amenities but not other business class benefits.
Elite earning bonuses and adjustments for American, JetBlue
American Airlines and JetBlue recognize that elite requalification thresholds remain a challenge for many travelers. The carriers have come up with shifts in earning means and promotions to help boost accounts, though each in a slightly different manner.