Travelers on Air Canada flights will soon have a few more of the creature comforts they’re used to when traveling. But they’ll also be sharing them with more creatures. The carrier joins a growing list of airlines halting the process of blocking middle seats.
dining
New month, new snacks and drinks coming to JetBlue, United, Delta
As the new month starts some passengers will have new snack options on board their flights. Both JetBlue and United Airlines plan updates to their complimentary inflight snack rotations, while Delta Air Lines is switching up the beverage cart beginning in March 2020.
Simplicity speeds LATAM’s premium economy deployment fleet-wide
Bringing a new class of service online is a major effort for any airline. LATAM Airlines’ new premium economy deployment is staggered, but rolling it out across the entire operation less than half a year after the decision was made is mighty impressive. Keeping the options simple overall helped the airline to reach this goal.
Lufthansa to cut inflight service on long-haul routes
Feeling peckish towards the end of a long flight? On most airlines a second meal typically shows up an hour or two before landing. For economy and premium economy class passengers on Lufthansa, however, the hot meal will no longer be provided. That’s just one of the changes – mostly bad for passengers – rolling out later this month
What to expect on board as United’s new CRJ550 takes flight
Removing nearly 30% of the seats from an aircraft is guaranteed to make the remaining product a more comfortable experience. Still, until United Airlines opened up its new CRJ550 to passengers over the weekend it was not clear just how much better the on board passenger experience would be. This plane is a big win, and not just for first class passengers.
New ad campaign, new service cuts for JetBlue
Balancing top-notch customer service and amenities and costs is a huge challenge for airlines. JetBlue’s structured cost-cutting program is starting to touch bits that passengers will experience and that could be bad news, especially juxtaposed against a backdrop of the company’s new ad campaign.
New challengers at every level: PaxEx Update 2019-08-30
New cabins on the horizon for economy and business class, short-haul and long; might travel get more comfortable rather than less? Plus some good news for travelers looking to get online in the sky or earn free travel with their points.
LATAM focuses on sleep with new Premium Business refresh
Long-haul service on LATAM is refocusing on a better sleep experience as the company introduces a new Premium Business service concept and updated cabin configuration. Flat beds with direct aisle access replace a much more cramped layout on the carrier’s 777-300ER fleet while a new culinary concept and cabin crew protocols aim to provide more comfort and privacy to passengers on board.
United trials pre-order meals on board
United Airlines wants to let its first class passengers pre-select meals on domestic flights. The carrier is in the early stages of a trial to deliver this improvement to its travelers, with the first test flight to occur on Wednesday, July 31.
PaxEx Update: 2019-07-05
Welcome to the PaxEx Update for 5 July 2019, bringing you biggest headlines on what’s changed for passenger experience in the past week.