PaxEx.Aero

The Business of Passenger Experience

Lufthansa Group

PaxEx Premium: Does Spirit have a secret for selling wifi?

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Outgoing Spirit Airlines CEO Bob Fornaro is no stranger to the inflight connectivity world, even if his current airline is a late adopter of such services. Fornaro oversaw the fleet-wide deployment of connectivity at AirTran. He saw the value it could deliver and the pains that poor performance and limited availability caused for passengers and the airline. Now he wants to bring a new model to market and lead the connected ULCC revolution, starting with the Thales kit installed on his company's fleet. Will this secret sauce work?

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Easing access to wifi: Telekom & Lufthansa Group integrate billing

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In the Americas the relationship between Gogo and TMobile to deliver complimentary inflight wifi to passengers is well established. Europe is about to see a similar solution launch. Telekom and Lufthansa Group are teaming up to deliver connectivity in the sky as part of the mobile tariff on the ground.

Anyway Travel Passes open up cheaper holidays from England on Lufthansa, Austrian, Swiss

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Looking to get far away from England this winter but don’t want to break the bank on flights? Lufthansa Group airlines Lufthansa, Austrian and Swiss launched their Anyway Travel Pass promotion this week, offering a discounted means to a guaranteed flight on your desired date of travel, so long as you don’t care too much about the departure time or which of the three carriers you’re flying on. The deal applies for departures from London-Heathrow (LHR), Birmingham (BHX) and Manchester (MAN) with 14 destinations available starting at £139 each way including all taxes.

Inmarsat starts generating GX airtime revenue, seeks greater agility for growth

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Inmarsat reported its first half financial results this morning in London with one surprising bit of data: The GX commercial aviation service finally started generating airtime revenue is Q2 '18, more than a year after entering service on some commercial aircraft.

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Alitalia is out, Virgin Atlantic is in: TATL JV changes proposed

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Alitalia’s struggles continue. The carrier still needs a fresh infusion of cash to pay off the bridge loan from the Italian government and some sort of long-term plan. And, for the latter, Alitalia will soon find itself forced to be more independent than it is today. Ouch.

Which airline doesn’t hate its connectivity provider?

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When senior airline executives are willing to trash their vendors in public that's usually bad news for everyone involved. Welcome to the inflight connectivity world, where airlines are almost as unhappy as the passengers struggling to stay online in the sky. Alas, only part of that frustration is grounded in reality.

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A not-quite-Basic Economy across the Atlantic

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Fares are going up across the Pond. All three major alliance JVs now offer some sort of Basic Economy for transatlantic travel. The Star Alliance A++ group launched its version this week, with sales starting 5 June 2018. No checked bag, no changes and no upgrades are the main limits, though there is more nuance in the details.

Finding détente in the airline-GDS cost battle: Air France/KLM and Amadeus make peace, progress

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Peace is possible between the airlines and GDS platforms! Air France/KLM and Amedeus agreed to waive distribution fees in some cases, benefiting passengers in the near term. But it is the longer term plans around NDC content distribution that hold real potential for an improved passenger experience.

Which airline is next for Inmarsat’s EAN?

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Inmarsat's hybrid EAN service is on track for entry to service in 2018. Could it have a new airline customer to come along with that launch? Signs point to an interesting opportunity within the Lufthansa Group of airlines.

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