The Business of Passenger Experience
A decade of bribery and illicit payments came to an abrupt end a couple years ago. Now Panasonic Avionics is looking to move on. The company settled its case with the US Department of Justice and SEC, paying massive fines but avoiding further issues.
It was a busy week for United Airlines where the biggest news may have been lost in the shuffle. It isn’t as sexy as lie-flat seating but the new Aspire economy class seats now flying deliver some real improvements for passengers. And one significant drawback, too.
How to grow in a highly competitive west coast market while limiting risk, staying small, and maintaining the better than average inflight product a company is known for? JetBlue tapped into the JetSuiteX offering to add west coast routes starting in May.
Surprised that changes are coming to United Airlines’ Polaris service? Apparently the cuts are coming because of customer preference, so there’s that.
United Airlines’ President Scott Kirby slipped news about a potential new domestic premium economy offering into an investor briefing this morning. What will it look like? When will it roll out? What will it replace? Of course, no answers to these important questions, but here are some interesting ideas to consider as United moves forward on this effort.
Looking to fly on United’s newest aircraft type? Head to Houston on June 7th to be part of the first day of 737 MAX 9 operations. Alas, nothing particularly now or exciting with the interiors.
More planes are flying with wifi than ever before. Added bonus: It is generally more useful and cheaper, too! Some great data out in the 2018 edition of the Routehappy wifi report, released this week.
A few more details about United Airlines’ new Premium Plus product are now available. Alas, not nearly as much as one would hope given the opportunities the company had this week. Oh, well.
United Airlines is finally set to launch a premium economy offering. The product will be branded Premium Plus and start to fly later in 2018.
Post-purchase upselling to drive ancillary revenue is big business for Delta Air Lines and poised to grow. Adding frequent flyer points to the mix is part of that plan, with significant potential upside for passengers and the carrier.
