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Loyalty

Aimia set to sell Aeroplan back to Air Canada, banks

21 August 2018 By Seth Miller 3 Comments

In the end the difference was a couple hundred million or so. That’s the sweetener added by Air Canada and its banking partners to buy Aeroplan back from Aimia and boost the “new” in-house loyalty program at the carrier

This story is about: Aeroplan, Aimia, Air Canada, Air Transat, credit cards, Flair, frequent flier, frequent flyer, loyalty, oneworld, points, Porter Air, Star Alliance, VIPorter Filed Under: Loyalty

Parker shoots down AAdvantage spin-off idea. Again.

7 August 2018 By Seth Miller

The push for US airlines to better monetize their loyalty programs continues to grow. But don't expect it to happen any time soon. Airline executives continue to push back – strongly – against such suggestions from Wall Street analysts. The most recent such conversation, during American Airlines' Q2 2018 earnings call CEO Doug Parker was aggressive in explaining why his airline will not be considering such. The co-brand relationship with the credit card is simply too strong.

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This story is about: AAdvantage, American Airlines, credit card, earnings call, frequent flier, frequent flyer, loyalty, PaxEx Filed Under: Loyalty, PremCat, Premium

Porter Air signs on to join Aeroplan in 2020, oneworld in the wings

3 August 2018 By Seth Miller 3 Comments

Aeroplan will still have a Canadian airline partner when Air Canada’s participation in the program ends in 2020. Toronto-based Porter Air will convert its VIPorter loyalty program into the Aeroplan scheme at that time. Ongoing conversations with the oneworld alliance could further extend the loyalty program’s reach as its Star Alliance link disappears.

This story is about: Aeroplan, Aimia, Air Canada, alliances, frequent flier, frequent flyer, oneworld, Porter Air, Star Alliance, VIPorter Filed Under: Loyalty

Too many award seats? Alaska Airlines says whoopsie!

27 July 2018 By Seth Miller Leave a Comment

Rendering of an Alaska Airlines 737 with the low-profile 2Ku antenna mounted to the top of the fuselage, behind the wing. (PRNewsfoto/Alaska Airlines)

Does a merger integration still count as wildly successful if it hurts revenues to the tune of 1.5% for 9ish months? Alaska Airlines’ PSS integration came off incredibly smoothly on the operations side, but the carrier missed on the loyalty side. And lots of frequent flyers got a ton of award seats as a result.

This story is about: Alaska Airlines, awards, Elevate, frequent flier, frequent flyer, loyalty, merger, MileagePlan, PaxEx, points, rewards, Virgin America Filed Under: Loyalty

Air Canada, banks offer to buy Aeroplan

25 July 2018 By Seth Miller 6 Comments

Air Canada's 737 MAX; image courtesy of the airline

A year after announcing that it would no longer be an Aimia customer Air Canada (and its banking partners) now wants to buy the Aeroplan program off the loyalty operator. At a nice discount, of course. And it still is probably a smart move for everyone.

This story is about: Aeroplan, Aimia, Air Canada, AirAsia, co-brand, credit card, frequent flier, frequent flyer, loyalty, Qantas Filed Under: Loyalty

Major expansion coming for Delta Premium Select

13 July 2018 By Seth Miller Leave a Comment

The new Premium Select cabin on Delta's A350

Passengers won’t pay for more space on planes. This is the commonly accepted mantra and driving logic behind the ongoing “densification” efforts to squeeze more seats onto planes. And, for the most part, that’s proven true. A growing subset of travelers are, however, willing to pay more. Delta Air Lines’ Premium Select will expand across the widebody fleet to capture even more of that revenue.

This story is about: award, awards, Delta, Delta Air Lines, Delta One, DeltaOne, frequent flier, frequent flyer, points, premium cabin, premium economy, Premium Select, SkyMiles, upgrade, upgrades Filed Under: Loyalty, Seats & Cabin

Emirates Skywards swallows flyDubai OPEN

1 July 2018 By Seth Miller Leave a Comment

The long slog to full integration of Emirates and flyDubai continues apace. This week’s announcement brings the loyalty programs of the two carriers together. And the move looks an awful lot like a shotgun wedding, with minimal regard for the flyDubai OPEN members’ history with that program.

This story is about: elite status, Emirates, flydubai, frequent flier, frequent flyer, LCC, LCCs, loyalty, points Filed Under: Loyalty

SkyTeam grows a Digital Spine

7 June 2018 By Seth Miller 1 Comment

How can global alliances increase their relevance to member airlines? Better data sharing is good but enabling ancillary sales on top of that is great. SkyTeam’s SkyLink Digital Spine delivers that new connectivity and sales opportunity.

This story is about: ancillary fees, fees, IATA, IATAAGM, IATAAGM18, revenue, SkyTeam, Star Alliance Filed Under: Distribution, Loyalty

Star Alliance teases increased award availability, new top tier for travelers

3 June 2018 By Seth Miller 3 Comments

More award seats? Better elite status recognition? Star Alliance hopes to deliver both thanks to its new digital middleware platform. But can these improvements be delivered without eroding the inherent value of points or the existing status tiers??

This story is about: awards, elite status, frequent flier, frequent flyer, IATA, IATAAGM, IATAAGM18, loyalty, Star Alliance Filed Under: Loyalty

Fiji Airways signs on as inaugural oneworld connect member

3 June 2018 By Seth Miller 1 Comment

Oneworld wants to grow its route network and it is willing to take on smaller airlines to deliver on that plan. Fiji Airways is the inaugural member in the new “oneworld connect” program allows limited alliance membership and limited benefits for passengers. But locking up the new connect member airlines is a smart move for the group.

This story is about: American Airlines, British Airways, Cathay Pacific, Fiji Airways, IAG, IATA, IATAAGM, IATAAGM18, LCCs, LEVEL, Norwegian, oneworld, oneworld Connect, Qantas Filed Under: Airplanes and Airports, Loyalty

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