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awards

A peek into the new Aeroplan program from Air Canada

11 August 2020 By Seth Miller 1 Comment

Air Canada finally unveiled details of its new Aeroplan program, following two years of planning. And, if nothing else, the loyalty program reflects on its creators. That appears to be a good thing for consumers, at least given the initial information released today.

This story is about: Aeroplan, Air Canada, awards, co-brand, cobrand, credit card, credit cards, frequent flier, frequent flyer, loyalty, rewards Filed Under: Loyalty

JetBlue adds Cash & Points redemptions for TrueBlue

23 June 2020 By Seth Miller 3 Comments

JetBlue customers can now choose a new option to pay for flights. The company’s TrueBlue loyalty program introduced a Cash & Points offering today, allowing members to redeem points for a partial value of the fare.

This story is about: award, awards, Cash & Points, frequent flier, frequent flyer, JetBlue, loyalty, points, rewards, TrueBlue Filed Under: Loyalty

Air Canada launches half-priced Aeroplan rewards in North America

18 June 2020 By Seth Miller 2 Comments

An Air Canada 787-9 departing Vancouver; image courtesy of the airline

Air Canada is ready to start pulling more passengers out of their homes and back to the skies. The carrier announced a half-price sale for its Aeroplan loyalty program members today to help drive those bookings. The sale is a cap stone to a strong earnings promotion effort the company ran in recent weeks.

This story is about: Aeroplan, Air Canada, Altitude, awards, COVID-19, elite status, frequent flier, frequent flyer, loyalty, promotions, rewards Filed Under: Loyalty

A WiFi Challenger: PaxEx Update 1 Nov 2019

1 November 2019 By Seth Miller Leave a Comment

Can LiFi replace WiFi on board, opening up more spectrum for passengers? And can new satellite launches deliver the capacity that airlines need for inflight connectivity? Plus an expanding award chart and plans for a massive fleet expansion in India.

This story is about: Air France, air-to-ground, Airbus, American Airlines, ATG-NG, awards, Boeing, British Airways, Congress, EAN, European Aviation Network, frequent flier, frequent flyer, GX, GX Aviation, GX-5, IAG, Iberia, IFC, IFEC, in flight, in-flight connectivity, in-flight internet, IndiGo, inflight connectivity, Inmarsat, International Airline Group, internet, Latecere, LiFi, loyalty, premium economy, rewards, Vueling, wifi Filed Under: Airplanes and Airports, IFEC, Loyalty, PaxEx Update

Aeroplan seeks a hybrid loyalty solution with program relaunch

22 October 2019 By Seth Miller 3 Comments

Aeroplan is coming home and Air Canada has a LOT of big ideas on what that will mean for the future of its loyalty program. The program won’t relaunch for members until late 2020, but significant changes are already underway to lay the groundwork for the new program. Mark Nasr, AC’s Vice President, Loyalty & eCommerce, recently spoke with PaxEx.Aero to review some of the changes that members can expect to see.

This story is about: Aeroplan, Air Canada, Amadeus, AvFest, AvFest19, awards, co-brand, cobrand, credit cards, elite status, frequent flier, frequent flyer, loyalty, points, PSS, rewards Filed Under: Loyalty

Too many award seats? Alaska Airlines says whoopsie!

27 July 2018 By Seth Miller Leave a Comment

Rendering of an Alaska Airlines 737 with the low-profile 2Ku antenna mounted to the top of the fuselage, behind the wing. (PRNewsfoto/Alaska Airlines)

Does a merger integration still count as wildly successful if it hurts revenues to the tune of 1.5% for 9ish months? Alaska Airlines’ PSS integration came off incredibly smoothly on the operations side, but the carrier missed on the loyalty side. And lots of frequent flyers got a ton of award seats as a result.

This story is about: Alaska Airlines, awards, Elevate, frequent flier, frequent flyer, loyalty, merger, MileagePlan, PaxEx, points, rewards, Virgin America Filed Under: Loyalty

Major expansion coming for Delta Premium Select

13 July 2018 By Seth Miller Leave a Comment

The new Premium Select cabin on Delta's A350

Passengers won’t pay for more space on planes. This is the commonly accepted mantra and driving logic behind the ongoing “densification” efforts to squeeze more seats onto planes. And, for the most part, that’s proven true. A growing subset of travelers are, however, willing to pay more. Delta Air Lines’ Premium Select will expand across the widebody fleet to capture even more of that revenue.

This story is about: award, awards, Delta, Delta Air Lines, Delta One, DeltaOne, frequent flier, frequent flyer, points, premium cabin, premium economy, Premium Select, SkyMiles, upgrade, upgrades Filed Under: Loyalty, Seats & Cabin

Star Alliance teases increased award availability, new top tier for travelers

3 June 2018 By Seth Miller 3 Comments

More award seats? Better elite status recognition? Star Alliance hopes to deliver both thanks to its new digital middleware platform. But can these improvements be delivered without eroding the inherent value of points or the existing status tiers??

This story is about: awards, elite status, frequent flier, frequent flyer, IATA, IATAAGM, IATAAGM18, loyalty, Star Alliance Filed Under: Loyalty

Loyalty program changes: AsiaMiles gets the messaging right

25 May 2018 By Seth Miller Leave a Comment

A sampling of new earning rates. Most go up and some go down, across all fare types

Change happens. Getting the messaging about those changes right is a rare win for loyalty programs and their members. AsiaMiles is in that rare group, announcing changes this week and owning both the good and bad that come from such.

This story is about: AsiaMiles, awards, business class, Cathay Dragon, Cathay Pacific, economy class, first class, frequent flier, frequent flyer, loyalty, rewards Filed Under: Loyalty

JetBlue goes semi-private, adds codeshare with JetSuiteX

23 April 2018 By Seth Miller 10 Comments

How to grow in a highly competitive west coast market while limiting risk, staying small, and maintaining the better than average inflight product a company is known for? JetBlue tapped into the JetSuiteX offering to add west coast routes starting in May.

This story is about: Alaska Airlines, awards, economy class, frequent flier, frequent flyer, in-seat power, JetBlue, JetSuiteX, LGB, Long Beach, points, security, Southwest Airlines, TSA, United Airlines Filed Under: Airplanes and Airports, Loyalty, Seats & Cabin

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