Sweet new premium cabins and another step towards free wifi for passengers top the headlines for this week’s passenger experience news.
first class
ANA brings new luxury to 777-300ER retrofit
New luxury takes flight with ANA next month as the carrier brings its latest cabin interiors into service.
Korean Air plans interior overhaul, inflight connectivity service
The next generation of Korean Air’s inflight service will see significant changes from the current product. Inflight wifi and a refreshed cabin seating configuration will fly soon as the company seeks to better meet passenger needs.
Korean slashes first class routes
Can an airline drop its first class cabin and not have any passengers notice? Korean Air is about to find out as nearly half its F routes disappear at the end of the month.
Five Star Select brings additional luxury options to American Airlines
Want to be treated extra special when flying? American Airlines’ newly expanded Five Star Select service adds Flagship Lounge Dining, private car transfers to the plane, and even Blade helicopter transfers between the airport and downtown locations. All for a price, of course.
United, Bombardier launch the CRJ550
Behold the outcome of a battle between pilot scope clause and a shrinking pool of commercial airline pilots United Airlines and Bombardier announced the launch of the CRJ550 this morning. It is a CRJ700 frame, reconfigured to a maximum of 50 seats.
American Airlines brings premium transcon service to Boston
American Airlines’s premium transcon service will soon fly to Boston. The carrier is adding two daily trips between Los Angeles and Boston Logan on the A321T aircraft, making it the only airline to offer first class and business class on the route. The new service starts on 2 April 2019 with seats on sale beginning 3 December 2019.
Sun Country cuts premium seats, loyalty in quest for higher revenue
Sun Country’s pivot to a ULCC continues unabated. More than a year after the carrier announced plans for a new approach to the market the changes continue. Up next: further cabin reconfiguration and a revamp of the loyalty and co-brand credit card strategy that seem unlikely to make many customers happy.
WestJet Plus goes legit with Recaro CL4710
Euro-biz is going away on some WestJet planes. The carrier is upgrading its WestJet Plus offering to feature the Recaro CL4710 in a proper 2-2 cabin layout. This further moves the company away from its LCC roots and into a role as a global premium operator.
Loyalty program changes: AsiaMiles gets the messaging right
Change happens. Getting the messaging about those changes right is a rare win for loyalty programs and their members. AsiaMiles is in that rare group, announcing changes this week and owning both the good and bad that come from such.