United Airlines announced a partnership with CLEAR this week, expanding its participation in the biometric security screening program. The carrier will make a strategic investment in the company, including the addition or expansion of CLEAR locations at the carrier’s US hub airports.
frequent flyer
Teasing the Jet Privilege value to investors
Loyalty programs are a profit machine for airlines, but they depend on the airline as well. Can Jet Privilege continue to deliver? Or is that a delusional dream??
American Airlines, Qantas receive antitrust immunity
The US Department of Transportation issued its final approval for antitrust immunity (ATI) of the American Airlines-Qantas joint business agreement on Friday afternoon. Expect to see new routes, fares and other cooperative efforts within the next six months.
Delta’s upgrade efforts continues to spread
Delta Air Lines is selling more upgrades than ever, which is both good news and bad news for the SkyMiles loyalty program. But probably more good than bad.
PaxEx Update: 2019-07-05
Welcome to the PaxEx Update for 5 July 2019, bringing you biggest headlines on what’s changed for passenger experience in the past week.
Mosaics Matter More: JetBlue trials improved IROPs benefits for elites
JetBlue will trial a new benefit for its TrueBlue Mosaic members this summer. Mosaic passengers on flights delayed two hours or more will receive a meal voucher at the airport to help ease the pain of the wait. Crew members were informed of the new program in an internal message this week.
Lufthansa fined for illegal award ticket taxation
Lufthansa owes the US government $25,000. The penalty is being assessed after the carrier accidentally collected nearly $125,000 from US-based passengers in “taxes” that were not applicable on “non-revenue international tickets” (i.e. frequent flier rewards).
Thai Smile to join Star Alliance as connecting partner
Chalk up another partner for the Star Alliance program as Thai Smile signs on. Can this move help push other Star LCC affiliates into the fold?
Delta aims to extend loyalty with "Reclaim my Status" program
Keeping a customer engaged with a loyalty program after a major life event can be challenging. Delta SkyMiles joins the ranks of airlines with a formal program for such, launching the “Reclaim My Status” challenge offer.
Jet Airways halts operations, continues to seek funding
Maybe it is temporary, as the airline claims. More likely it is a permanent situation. Without money or a coherent plan for recovery one thing is clear: Jet Airways is no longer an operating carrier.