The Business of Passenger Experience
The race to bring the first aircraft online in India took an interesting turn in recent weeks. While SpiceJet has talked about its plans to add the GX Aviation system from Inmarsat to its new 737 MAX aircraft other players have been less public about their efforts. But installations are underway to deliver a fleet-wide solution, potentially within a year.
AirAsia is (still) making big moves in the ASEAN region and digital bag tags are evolving to a level that might be useful soon. Plus some news on IFE/C going active and getting profitable. The 2019 Future Travel Experience Asia was a great show and these are just a few of the highlights.
Can LiFi replace WiFi on board, opening up more spectrum for passengers? And can new satellite launches deliver the capacity that airlines need for inflight connectivity? Plus an expanding award chart and plans for a massive fleet expansion in India.
Flying an LCC in Europe no longer means being disconnected while in the sky. IAG’s Vueling operation soft-launched inflight wifi connectivity delivered via the European Aviation Network (EAN), powered by Inmarsat and Deutsche Telekom, on five of its aircraft earlier this month. Vueling is the third EAN airline and the first LCC with the service.
Hawaiian Airlines will add inflight wifi to its fleet. Eventually. But not particularly soon. CEO Peter Ingram does not believe the technology is sufficiently mature to serve his airline’s customers, but has he missed out on viable solutions already on the market?
How much is too much for the 737 program in a single week? And is there an end in sight for the shifting of loyalty programs away from loyalty? Plus, inflight wifi and a premium play for mid-haul travel.
Get all the details on this week’s top PaxEx stories inside.
Upstart Taiwanese carrier Starlux plans to fly early in 2020 and finally unveiled details on its first aircraft configuration. It is a swanky offering that beats the competition, but at what cost?
Airlines often talk about “meeting consumers where they are” to help drive sales. Digital sales channels are changing the way those interactions occur and for some carriers the pace of that change is dramatis. Ethiopian Airlines recently took a significant step on this front, opening up new digital payments options in two key markets.
Jockeying for more access to Heathrow and more fast wifi flying lead this week’s PaxEx news, with a new livery and loyalty program buy-back also making waves.
AirAsia’s inflight wifi upgrade is finally underway. The first few planes are now flying with the Inmarsat GX Aviation kit on board. Fleet-wide rollout is expected in about a year.
